FAQ

Repeatedly Requested Inquiries
Are your Klondike® bars gluten free?

Nope. Klondike® products are not gluten-free. We do not operate allergen-free manufacturing sites, however we do have allergen management programs in all our facilities. The intent of these programs is to avoid unintentional cross-contamination of allergens between products. Our product labels adhere to the FDA’s strict regulations regarding declaration of ingredients and allergens. We do not use the terms “Natural” or “Artificial Flavorings” to hide the existence of any allergens. RECIPES CAN CHANGE. We strongly recommend that allergic consumers refer to ingredient declarations EVERY TIME they purchase processed foods.

Where can I find Klondike® bar ingredients for my favorite products?

Here’s what you do: Head back to the Klondike® home page, find the product you’d like to know more about, click into the product page and you’ll see a list of Klondike® bar ingredients. For more information you can also click on the smartlabel Ingredients Tab. It’s actually kind of amazing that you’ve made it this far without running into any of the ingredients tabs. Remember that RECIPES CAN CHANGE. We strongly recommend that allergic consumers refer to ingredient declarations EVERY TIME they purchase processed foods. If you have any other questions or concerns, please call our customer care line (1-800-931-2830).

How can I find where to buy Klondike® bars and other products?

Oh no! We’re sorry you’re having difficulty locating your favorite Klondike® product. We’ve never personally experienced that awful feeling due to the fact that we have all our products always … because we make them. But not to worry! Please visit our Find a Store to find where to buy Klondike® bars! Then you and your favorite ice cream treat will be reunited in a state of dessert-induced bliss.

I have the “What would you do for a Klondike® bar?” jingle stuck in my head.

Ah, yes, easy fix. Convince a friend to scare the living daylights out of you. Alternatively, drink a huge glass of ice water with a wooden spoon clenched between your teeth. Wait, those are cures for the hiccups. Hmm, maybe try listening to some ’90s hip-hop?

Where can I find Klondike® bar coupons?

Occasionally we’ll offer Klondike® coupons and samples on our website and official Klondike® Facebook page. Yeah, we have a Facebook page! And it’s the sweetest cyberspace this side of, uh, this website … so check it out. The other thing you can do is head over to our Sign-up page. Just fill in the blanks, hit enter and you’ll be the first to receive the latest news, updates and special offers.

I’m throwing a dinner party and I’m going to serve Klondike® bar desserts. What should I serve as the entrée?

You’re putting us on the spot! Hmm, we really like Chilean sea bass. So our answer is: Chilean sea bass.

Are Klondike® bars kosher?

Any kosher ice cream product will have the designated symbol on the package, which indicates it is a kosher product (Example: K, OU, P or PARVE, U, etc). Because product formulations often change, it’s best to check your package for the most up-to-date kosher designation.

My Klondike® ice cream product tastes weird. What should I do?

Well, that’s a new one. But if you think there’s something wrong with the Klondike® products you purchased, drop us a note from the contact us page or give us a heads up on our consumer care line (1-800-931-2830).

Besides no sugar added Klondike® bars, what other varieties of products do you offer that have less sugar than regular Klondike® bars?

Currently Klondike® offers our famous Vanilla ice cream bars and the Krunch ice cream bars; no sugar added. And let us tell you: They are faaaaantastic. Seriously, they’re awesome and have less sugar.

Why don’t you put more Klondike® bars in the package?

I guess we could put more bars in our packages, but six is our favorite number. And to be honest, if your goal is to have more Klondike® bars, you could always just … buy … more … Klondike® bars, right?

How long can I store Klondike® ice cream after opening?

Great question. As long as your Klondike® product has never melted and been re-frozen and you’re enjoying it by the “Tastes Best Before” date, you should be all set. We don’t recommend refreezing melted products because the flavor and consistency will be affected. And no one likes it when their Klondike® bars are … affected. Here are a few tips to keep them as fresh as possible: At the supermarket, buy frozen foods last. Be sure the package shows no signs of thawing and refreezing. Ask to have your Klondike® ice cream be bagged in plastic with other frozen foods. At home, immediately unpack the ice cream and place it in the coldest part of the freezer, not in the door where it is subject to more fluctuating temperatures.

There’s not enough chunks, swirls, crunch, flavor, etc. in my Klondike® bar

Well this is a bit of a catch-22. We try to make all those chunks, swirls and crunches in our Klondike® bars and ice cream sandwiches as satisfying as possible, but sometimes they taste so good you just have to have more. If you have specific comments, we’d be happy to chat on our consumer care line (1-800-931-2830) or drop us a line on our contact us page.

I saw that you have a new No Anti-Growth Hormone used in your cows claim on your packaging. Can you tell me more about that?

We’ve made a commitment to only use milk and cream from American cows that are not treated with artificial growth hormones (Hooray for doing the right thing!). But, FYI, while our ice cream may meet this standard, suppliers of other ingredients like cookies, candies and sauces may not be able to make the same pledge. That said, the FDA states that no significant difference has been shown between dairy products derived from rBST-treated and non-rBST-treated cows. Hope that helps.☺

How do you come up with Klondike® bar flavors and other new ice cream creations?

Great question. It’s a lengthy process to make new Klondike® flavors. First we wait until the dead of winter. Then we make the 4,000-mile trek to the Yukon via snowmobile. Upon arrival, we enter a massive igloo and sit there until someone comes up with a great product idea. Then we all high-five and go home …

How can I contact Klondike® for questions or comments?

We’re glad you asked. Click on over to our Contact Us page: or give us a call at 1-800-931-2830. Feel free to write us a sonnet of joy and/or sing us a song of constructive criticism.