Frequently Asked Questions

Getting to Know Klondike:

Product Information:

  • Here’s what you do: Head back to the Klondike® home page, find the product you’d like to know more about, click into the product page and you’ll see a list of Klondike® bar ingredients. For more information you can also click on the smartlabel Ingredients Tab. It’s actually kind of amazing that you’ve made it this far without running into any of the ingredients tabs. Remember that RECIPES CAN CHANGE. We strongly recommend that allergic consumers refer to ingredient declarations EVERY TIME they purchase processed foods. If you have any other questions or concerns, please call our customer care line (1-800-931-2830).

  • Great question. As long as your Klondike® product has never melted and been re-frozen and you’re enjoying it by the “Tastes Best Before” date, you should be all set. We don’t recommend refreezing melted products because the flavor and consistency will be affected. And no one likes it when their Klondike® bars are … affected. Here are a few tips to keep them as fresh as possible: At the supermarket, buy frozen foods last. Be sure the package shows no signs of thawing and refreezing. Ask to have your Klondike® ice cream be bagged in plastic with other frozen foods. At home, immediately unpack the ice cream and place it in the coldest part of the freezer, not in the door where it is subject to more fluctuating temperatures.

  • Well, that’s a new one. But if you think there’s something wrong with the Klondike® products you purchased, drop us a note from the contact us page or give us a heads up on our consumer care line (1-800-931-2830).

  • I guess we could put more bars in our packages, but six is our favorite number. And to be honest, if your goal is to have more Klondike® bars, you could always just … buy … more … Klondike® bars, right?

  • Well this is a bit of a catch-22. We try to make all those chunks, swirls and crunches in our Klondike® bars and ice cream sandwiches as satisfying as possible, but sometimes they taste so good you just have to have more. If you have specific comments, we’d be happy to chat on our consumer care line (1-800-931-2830) or drop us a line on our contact us page.

  • We currently have 3 types of Klondike treats in our frozen family with 20 varieties of Bars, Sandwiches, and Cones — not to mention your snack food faves like MRS. FIELDS, HEATH, and REESE’S. In fact, we have so many flavors, you’ll wish you had more hands and mouths to eat them with. We can’t help you with that. But if you sign up for our newsletter, we can keep you up to date with all the latest and greatest ice cream-ventions at Klondike.

Purchasing and Availability:

  • Oh no! We’re sorry you’re having difficulty locating your favorite Klondike® product. We’ve never personally experienced that awful feeling due to the fact that we have all our products always … because we make them. But not to worry! Please visit our Find a Store to find where to buy Klondike® bars! Then you and your favorite ice cream treat will be reunited in a state of dessert-induced bliss.

  • Occasionally we’ll offer Klondike® coupons and samples on our website and official Klondike® Facebook page. Yeah, we have a Facebook page! And it’s the sweetest cyberspace this side of, uh, this website … so check it out. The other thing you can do is head over to our Sign-up page. Just fill in the blanks, hit enter and you’ll be the first to receive the latest news, updates and special offers.

  • What would you do to be able to order Klondike Bars online? It turns out, you don’t have to do much (ironically). You can order online by visiting our website to purchase your favorite Klondike product at retailers near you. Depending on the retailer, you might even be able to have it delivered to your doorstep the same day.

  • So, you want to get your hands on our swirly, saucy, crispy and delicious cones. We can’t blame you. If we weren’t the ones making Klondike cones, we’d be searching for a way to get our hands on them, too.  We’ll let you in on the secret to finding them. Actually, it’s not a secret at all. Feel free to tell everyone you know that they can find Klondike Cones Products by visiting our Where to Buy page and the not-so-secret locations of our cones will be revealed.

Dietary and Nutritional Concerns:

  • Any kosher ice cream product will have the designated symbol on the package, which indicates it is a kosher product (Example: K, OU, P or PARVE, U, etc). Because product formulations often change, it’s best to check your package for the most up-to-date kosher designation.

  • Unfortunately, Klondike Bars are made with eggs and dairy. While we do not currently have a vegan option available, it doesn’t mean that we won’t one day. Our ice cream scientists are always inventing new flavors and listening to popular suggestions on social media. Just shoot us an email at or tag @KlondikeBar online with your best vegan fantasy flavors and who knows what could happen one day!

  • No, but never say never. Klondike Cones contain dairy and while we don’t have a vegan option available, it doesn’t mean that we won’t one day. Our ice cream scientists (yes, that’s a totally real and totally awesome job) are always inventing new flavors and listening to your suggestions on social media. Just shoot us an email at or tag @KlondikeBar online with your best fantasy flavor and we’ll have the best minds in ice cream science working on it.

  • We have No-Sugar-Added Bars for the same great taste you love without the sugar — because you don’t need extra sugar when you taste that good!

    We also have Klondike Minis, our cuter, baby-sized versions of Klondike Bars in Original, Mint, Reese’s, and Double Chocolate flavors. They taste like their adult-sized versions with less calories and carbs.

  • Currently Klondike® offers our famous Vanilla ice cream bars and the no sugar added. And let us tell you: They are faaaaantastic. Seriously, they’re awesome and have less sugar.

  • We’ve made a commitment to only use milk and cream from American cows that are not treated with artificial growth hormones (Hooray for doing the right thing!). But, FYI, while our ice cream may meet this standard, suppliers of other ingredients like cookies, candies and sauces may not be able to make the same pledge. That said, the FDA states that no significant difference has been shown between dairy products derived from rBST-treated and non-rBST-treated cows. Hope that helps.☺

  • Nope. Klondike® products are not gluten-free. We do not operate allergen-free manufacturing sites, however we do have allergen management programs in all our facilities. The intent of these programs is to avoid unintentional cross-contamination of allergens between products. Our product labels adhere to the FDA’s strict regulations regarding declaration of ingredients and allergens. We do not use the terms “Natural” or “Artificial Flavorings” to hide the existence of any allergens. RECIPES CAN CHANGE. We strongly recommend that allergic consumers refer to ingredient declarations EVERY TIME they purchase processed foods.

Get in touch

We always love to hear from you.

Please get in touch if you can't find the answer to your questions in our FAQs or want to know more about our expertly crafted ice creams.

Get in touch